Skirmish Wycombe Airsoft Privacy Policy

SKIRMISH WYCOMBE AIRSFOT LTD PRIVACY POLICY

( GDPR COMPLIANCE ) 2018

This privacy policy sets out how we, Skirmish Wycombe use and protect any personal information we collect about you when you use our website, make a booking with us; either online, by telephone or in-person, fill out our online / manual waivers, engage with our social media platforms or with any of our services pertinent to the activities we run. We are committed to ensuring that your privacy is protected. We reserve the right to make changes to this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes that may be made in future.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information about you when you contact us and/or book/participate in an activity event with us. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

When you make a booking with us we require certain elements of your personal information in order to process your reservation. This includes your name, address, postcode, telephone number, email address, date of birth, gender (optional), credit / debit card details or in the case of a corporate booking, details relating to your company or organisation.

In some instances, such as booking online and reserving your booking by telephone your information will be shared with a third party such as the company that manages our online booking system and/or when making a payment the company used to manage the payment gateway eg: Paymentsense / Stripe etc. Third parties will have their own privacy systems in place and therefore you should also make yourself aware of their compliance policies.

By providing us with your details when placing a booking over the phone, you are deemed to have consented to these forms of processing unless you have verbally stated otherwise at the time of booking, or sent us a written request

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We require the information collected from you in order to arrange your event, best understand your needs, provide you with the best customer service experience possible and for the following reasons:-

• Internal record keeping
• Insurance policy compliance
• We may use the information to improve our products and services
• We would like to send you information on our products and services and if you agree, may periodically send you promotional emails, SMS messages or social media promotions about new products, special offers, discounts or newsletters which we think you may find of interest.

MARKETING

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive such marketing, you may opt-out or unsubscribe at any time from our communications by clicking on the appropriate link or by contacting us directly. When filling out forms online please ensure that you click to indicate you are happy to receive marketing communications from us or when asked by one of our team about your marketing preferences again please indicate if you do not wish to be contacted.

You have a right at any time to stop us from contacting you for marketing purposes.

We do not sell your data to any third parties for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us as outlined at the bottom of this page.

LINKS TO OTHER WEBSITES AND THIRD PARTIES

Our website may contain links to other websites of interest. When you click on these links you will be re-directed to those external / third party sites. Once you leave our site you should note that we no longer have any control over that other website / page. We cannot, therefore, be responsible for the privacy and protection of any information which you provide whilst visiting such sites. You are advised therefore to look at the privacy policies in place on those websites.

SECURITY

In line with new data protection law and GDPR, we are committed to ensuring that your information is as secure as possible. We have taken all reasonable steps to prevent unauthorised access or disclosure via the implementation of physical, electronic and managerial procedures to safeguard the information we collect.

ACCESS TO YOUR INFORMATION AND CORRECTION OF DATA

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate at any time. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information or wish to contact us about any incorrect information we may hold then please email at the following address. We may make a small charge for this service depending on the nature of the request.

Email: [email protected]
Tel: 01494 911411

CHANGES TO OUR PRIVACY POLICY

Any required changes or amendments to our policy will be made here on this page. We reserve to the right to make changes to our policy at any time and encourage you to check this page in order to remain updated. This policy was last updated on 1st October 2020

COOKIES

Cookies are small text files that websites save to your computer. On this site, they are here to help Skirmish Wycombe understand how people use the website, advertisements we may have running, and to provide certain features to our users (such as YouTube videos, and online chat.).

These cookies aren’t used to identify you personally, but they can remember activities and preferences chosen by you and your web browser.

You can manage cookies by controlling which cookies are saved or by deleting them if you wish.

THE COOKIES WE USE ARE AS FOLLOWS:

• YouTube cookies – these allow us to display YouTube videos on our website. View Google’s privacy policy here.
• Facebook cookies – these are used to allow us to check the effectiveness of our Facebook advertising. View Facebook’s cookie policy here.
• Google Analytics cookies – these show us how many users have visited the pages of our website, the amount of visits pages have had, and which country they are from, as well as other fully anonymised data such as how long was spent on the site. This data helps us improve the quality of content on our website. View Google’s privacy policy here.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026